About Us

ICHIBANKAO has been serving your cosmetics since we opened in 2007. Our goal is to offer the newest and latest Japanese cosmetic products to customers worldwide, with simple and easy transactions.

All our prices are in Japanese Yen (JPY) and all payments are handled by PayPal that accepts major credit cards worldwide.

All our products are 100% authentic and new. Orders are shipped directly from Japan within one week from the day you order.

We welcome your feedback and suggestions. Use our Contact Us page to tell us what you need and we will get back to you promptly.

FREQUENTLY ASKED QUESTIONS (FAQ)

HOW WE WORK

SHIPPING

Shipping fee is calculated depending on destination country. It is usually between 500 to 900 JPY.

Registered mail with tracking number and up to $60 USD insurance will be used except for following countries due to limited flight caused by COVID such as Canada, USA, Australia etc.

For full insurance, upgrade shipping method to EMS or Yamato Express (for  Australia) is possible as follows:

EMS Shipping Zone 1 (Asia)1000 JPY
EMS Shipping Rest of World (except Australia and Canada)1300 JPY
Yamato Express for Australia or Canada2100 JPY

CUSTOMS & DUTIES

All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we declare the value of your order on your package. It is at the sole discretion of custom agents to release your package. For more information on customs and duties charges, please contact your local customs office.

PAYMENT

All financial matters are handled by between buyer and PayPal for better security and protection. We do not accept cash, cheques or direct credit card payment.